Terms & Privacy
Last updated: 1 October 2026
AscentFlow is operated by Carolina Galindo Guimaraes Barbosa, a sole trader based in Australia.
These Terms & Conditions and Privacy Policy apply to the AscentFlow website, workshops, programs, events, resources and related services.
For questions about these terms, bookings or privacy, contact hello@ascentflow.com.au.
Terms & Conditions
1. About AscentFlow
AscentFlow provides business and leadership development experiences designed to support reflection, self-awareness, clearer decision-making and more intentional ways of building and leading a business.
Our services may include workshops, facilitated experiences, educational content, guided reflection, personal development practices, digital or physical resources, group discussions and other business and leadership development activities.
2. Scope of our services
AscentFlow provides business, leadership, educational and personal development experiences.
AscentFlow does not provide medical, psychological, psychiatric, psychotherapy or other healthcare services. Our workshops, programs, resources and practices are not intended to diagnose, treat, prevent or cure any medical or mental health condition and are not a substitute for advice, diagnosis or treatment from an appropriately qualified health professional.
If you have concerns about your physical or mental health, you should seek advice from an appropriately qualified professional.
You are responsible for deciding whether participation in an AscentFlow experience is appropriate for you and may choose not to participate in any particular exercise or activity.
3. Outcomes
AscentFlow experiences are intended to support reflection, learning, awareness and business or leadership development.
Individual experiences and outcomes will vary. We do not guarantee any specific personal, professional, business, financial or other result from participating in an AscentFlow workshop, program, service or practice.
Any business decisions or actions you take following an AscentFlow experience remain your responsibility.
4. Bookings and payments
Bookings are confirmed once payment has been successfully processed and you receive confirmation of your purchase.
Prices are displayed in Australian dollars (AUD) unless otherwise stated.
Payments may be processed by third-party payment providers such as Stripe and are subject to their applicable terms and privacy practices.
Where an event has limited capacity, a place is only confirmed following successful payment.
5. Event participation
Participants are expected to engage respectfully with facilitators and other participants.
AscentFlow may refuse or discontinue participation where behaviour is unsafe, seriously disruptive, abusive or significantly affects the experience or wellbeing of other participants.
Information or experiences voluntarily shared by other participants during group activities should be treated respectfully and confidentially.
6. Cancellations, credits and refunds
Change of mind or inability to attend
Unless required by law, we do not automatically provide refunds where you change your mind or are unable to attend an event.
If you notify us at least 7 days before the scheduled event, we may provide a credit equal to the amount paid, which can be used towards a future eligible AscentFlow experience.
Cancellations received less than 7 days before the event, and non-attendance on the day, will generally not be eligible for a refund or credit.
We understand that serious illness, emergencies and exceptional circumstances can occur. Please contact us at hello@ascentflow.com.au and we may consider these circumstances on a case-by-case basis.
Cancellation or rescheduling by AscentFlow
If AscentFlow cancels an event and does not provide a suitable alternative, participants will be entitled to a refund of the amount paid for the cancelled service.
If an event needs to be rescheduled, we will provide affected participants with information about the new arrangements and available options.
Nothing in this cancellation policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.
7. Australian Consumer Law
Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
8. Intellectual property
Unless otherwise stated, AscentFlow owns or is authorised to use the content and materials provided through its website, workshops, programs and resources, including written materials, exercises, frameworks, presentations, graphics, journals and other original content.
Materials provided to participants are for personal use in connection with their participation in AscentFlow experiences.
They must not be reproduced, republished, sold, distributed, adapted for commercial use, used to deliver another program or training, or presented as another person's work without prior written permission from AscentFlow.
9. Website information
We aim to keep information on the AscentFlow website accurate and current. However, website content may change and may contain occasional errors or omissions.
Information provided on the website is general in nature and should not be relied upon as professional medical, psychological, legal, financial or other regulated professional advice.
10. Third-party services and links
Our website and services may use or link to third-party platforms, including payment, analytics, communication, hosting and other technology providers.
We are not responsible for the content, availability or independent privacy practices of third-party websites or services.
11. Changes to these terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.
The current version will be published on this page with the date of the latest update.
12. Contact
For questions about these Terms & Conditions, bookings, cancellations or AscentFlow services, contact:
Privacy Policy
1. About this Privacy Policy
AscentFlow respects your privacy and aims to handle personal information responsibly and transparently.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used or disclosed, and how you can contact us about your information.
2. Information we may collect
Depending on how you interact with AscentFlow, we may collect information such as:
- your name;
- email address;
- phone number;
- booking and event participation information;
- information you choose to provide through forms, enquiries, surveys or communications;
- transaction and purchase information;
- marketing preferences;
- website usage and analytics information;
- device, browser, IP address and similar technical information; and
- other information you voluntarily provide when interacting with AscentFlow.
We aim to collect only information reasonably necessary for our business activities and services.
3. Payment information
Payments may be processed through third-party payment providers such as Stripe.
Payment card details are processed by the payment provider through its secure payment systems. AscentFlow does not need to directly receive or store your full payment card details in order to process payments through Stripe Checkout.
Stripe may collect and process personal and transaction information in accordance with its own privacy practices.
4. How we use personal information
We may use personal information to:
- process bookings and payments;
- manage event participation;
- provide workshops, programs, resources and related services;
- respond to enquiries and provide customer support;
- communicate important information about a booking or service;
- administer cancellations, credits or refunds;
- maintain participant and customer records;
- understand and improve our website, services and customer experience;
- manage our business operations;
- comply with legal, regulatory, accounting or record-keeping requirements;
- protect our website, business and users from fraud, misuse or security risks; and
- send marketing communications where you have consented or where otherwise permitted by law.
5. Marketing communications
Where you choose to join an AscentFlow mailing list or request information about future events, we may use your contact details to send relevant news, event information, resources or offers.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting hello@ascentflow.com.au.
Transactional communications relating to an existing booking or service may still be sent where necessary.
6. Website analytics, cookies and similar technologies
The AscentFlow website may use cookies and similar technologies to operate the website, understand how visitors use it and improve its performance and content.
We may use services such as Google Analytics to collect aggregated or pseudonymous information about website activity, including pages visited, traffic sources, general location information, device and browser information and interactions with the website.
Google Analytics and similar providers may use cookies or other technologies in accordance with their own privacy practices.
You may be able to control or restrict cookies through your browser settings and, where provided, website cookie controls.
7. Service providers
We may use trusted third-party service providers to operate AscentFlow and deliver our services.
These may include providers of:
- payment processing;
- website hosting and infrastructure;
- databases and cloud storage;
- analytics;
- email and communications;
- customer relationship management (CRM);
- forms and surveys;
- event administration;
- accounting and business administration; and
- other technology or professional services.
We may share personal information with these providers where reasonably necessary for them to perform services on our behalf or where otherwise permitted or required by law.
We do not sell personal information.
8. Overseas processing
Some technology and service providers used by AscentFlow may store or process information outside Australia.
The location of processing may vary depending on the provider and its infrastructure.
Where appropriate, we take reasonable steps in selecting and using service providers and handling personal information in accordance with applicable Australian privacy requirements.
9. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored using secure third-party technology and cloud service providers.
No online system can be guaranteed to be completely secure, but we aim to use services and practices appropriate to the nature of the information we handle.
10. Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve enquiries or disputes, and meet legal, accounting or regulatory requirements.
When information is no longer reasonably required, we may delete or de-identify it where appropriate.
11. Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before responding to a request.
Contact hello@ascentflow.com.au.
12. Privacy enquiries and complaints
If you have a question or concern about how AscentFlow handles your personal information, please contact us first so we can review and respond to your concern.
Email: hello@ascentflow.com.au
13. Changes to this Privacy Policy
Our services and technology providers may change over time, including as AscentFlow introduces new systems or services.
We may update this Privacy Policy to reflect changes in our information-handling practices or applicable requirements.
The current version will always display the latest update date on this page.